Recent Posts

No free bumpers for iPhone users?

Apple apparently has a game plan for dealing with iPhone 4 reception complaints–and it expressly prohibits giving customers free bumpers. According to a purported list of procedures reportedly leaked to Boy Genius Report, AppleCare representatives are being instructed on how to coach users about the proper way to handle the latest-generation smartphone: 1. Keep all of the positioning statements in …

Read More »

Sprint Nextel makes strides to improve image

A damaged Sprint Nextel is righting its ship with a newfound focus on customers, but big moves like this take time. On Tuesday, Dan Hesse, the company’s CEO, will be on stage at Forrester Research’s Customer Experience Forum in New York City to discuss the company’s efforts to improve its brand image and customer satisfaction levels. In 2010, Sprint emerged …

Read More »