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Sprint Q4 loss widens to $1.32B as Nextel customers flee

Sprint probably can’t wait to excise the Nextel part of its business. The Overland Park, Kan., wireless carrier reported hefty fourth-quarter subscriber losses on the Nextel side, with more than 1 million customers leaving the service, easily offsetting the gains made on its core Sprint business. In total, it lost 337,000 net customers. Sprint posted a loss of $1.32 billion, …

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J.D. Power: Verizon again tops in customer care survey

For thefourth consecutive time, J.D. Power and Associates has named Verizon Wireless as the leader in customer care among full-service wireless providers. The semiannual report is based on feedback from thousands of consumers, scoring carriers based on three contact channels: telephone; walk-in (retail store); and online. J.D. Power and Associates Verizon leads all full-service providers with a score of 766, …

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