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AT&T calls on ‘lab’ stores to lead a retail revolution

AT&T’s lab store located in its Mobility headquarters in Atlanta. Roger Cheng/CNET ATLANTA — AT&T wants its stores to earn the same reputation for quality as the Ritz-Carlton hotel chain, which prides itself on offering five-star service. That goal would have been laughable less than two years ago, when Consumer Reports called AT&T the worst wireless provider in the country. …

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Verizon snagged highest slice of phone activations last quarter

CIRP Verizon outshined its mobile rivals last quarter with the largest share of phone activations, according to a survey report released Thursday by research firm Consumer Intelligence Research Partners. Among US carriers, Verizon accounted for 35 percent of all activations, followed by AT&T with 28 percent, T-Mobile with 15 percent, and Sprint with 9 percent. Collectively, all other regional and …

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