Verizon edges out T

For the past few years, T-Mobile and Verizon have traded the crown for customer care. This time, Verizon has again snatched that title, according to data from J.D. Power and Associates’ semiannual survey, which was released today.

Related links
• Survey: T-Mobile tops in customer satisfaction
• J.D. Power says Verizon tops in call quality
• T-Mobile back on top in customer care

Verizon Wireless tallied a score of 770 out of a 1,000 possible points, just 4 points ahead of T-Mobile, with 766. Sprint followed with a total of 752 points, and AT&T ranked just behind, with 751.

Among the prepaid set, Sprint’s Boost Mobile business earned a score of 763 points, nearly on par with T-Mobile’s service in terms of customer service satisfaction.

Every six months, J.D. Power and Associates solicits feedback from wireless customers. For the latter half of 2011, the marketing services company polled 1,460 respondents.

Check Also

8 New Google Products We Expect to See This Year

Google’s device line could end up having a particularly important moment in 2023. The company usually announces new Pixel products throughout the year. Google is expected to release its first foldable phone this year, however, which would directly compete with Samsung’s proven line of Galaxy Z Fold devices. Google also introduced its own ChatGPT rival, …

Verizon edges out T

It’s J.D. Power and Associates time again! The marketing information firm that loves to give awards spun out another this week with its 2010 wireless customer care performance study. Verizon Wireless emerged as the winner with an index score of 753 points on a 1,000-point scale. Verizon’s score was 14 points higher than the industry average.

This wasn’t a total blowout, however. T-Mobile, which tied with Verizon and Alltel in a similar study last August, was close behind with 752 points. T-Mobile and Verizon have traded the title back and forth over the last couple of years, and Alltel is now counted as part of Verizon.

AT&T came in third with 733 points, and Sprint was last with 721 points. Smaller carriers like U.S. Cellular were not surveyed. The study is based on responses from 9,500 wireless customers and considers three areas: calls to live customer service or automated response systems, visits to retail stores, and visits to carrier Web sites.

Check Also

8 New Google Products We Expect to See This Year

Google’s device line could end up having a particularly important moment in 2023. The company …

Leave a Reply

© 2024 News Today
External links are provided for reference purposes. News Today is not responsible for the content of external Internet sites.