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HTC is changing the way it makes the HTC One X to sort out the phone’s Wi-Fi issues. With many users complaining of signal problems, HTC has apologised, although it still claims the problem is an isolated issue.
Phone fans who’ve bought the quad-core HTC flagship phone have noticed that Wi-Fi signal isn’t as good as it could be until they squeeze a certain part of the phone, instantly restoring a full signal. HTC has apologised for the fault and pledged to adjust the production process to ensure the Wi-Fi antenna performs at its peak, no matter how you fondle your phone.
“After investigating isolated reports of Wi-Fi connectivity issues in the HTC One X, we have identified a fix that strengthens the area of the phone around the Wi-Fi antennae connection points,” HTC told me.
“While many customers have not experienced any problems with signal strength, we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future.
“HTC is committed to making sure every customer has a great experience and we apologise for any inconvenience this issue may have caused while we conducted a thorough investigation.”
An official response is welcome for those suffering the problem, including some who say they sent their phone in for repair and had it returned untouched because HTC’s repairers couldn’t see the problem. It’s hard to judge how “isolated” the problem is, but one forum of people complaining about the issue now numbers 124 pages.
The One X issue is the opposite of the ‘death grip’ that afflicted the iPhone 4, which saw its signal strength drop right off when held in a particular way. It seems antenna design is still a tricky business, especially when compromised by the pressures of building insanely slim devices.
The antenna attenuation isn’t the first manufacturing problem the One X has faced, with a dodgy screen and atrocious battery life also widely reported.
It also seems that these days every new gadget comes with some kind of problem as standard. The Nokia Lumia 900 had software issues, the Lumia 800 had a host of issues, TomTom sat navs couldn’t cope with the leap year… and the Samsung Galaxy Nexus kept catastrophically dropping volume.
Have you noticed any issues with your One X? How has HTC responded? Or has the problem put you off the One X completely? Tell me in the comments or on our Facebook page.
