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EE
EE customers who were wrongly charged for using data abroad are due a payout, the alliterative mobile operator has said, blaming a “configuration error” for the charges mix-up.
Affected customers are those who used data between October 2012 and October 2014 in a country outside the EU. EE wrongly charged these customers VAT on the data they used, and — having recouped the cash from HM Revenue and Customs — is paying what it owes back, the BBC reports.
“Due to a configuration error in our billing system, made following a system change, a small number of customers were wrongly charged VAT on the Data Roaming bundle outside of Europe,” EE said in a statement sent to CNET. “This was a mistake, and we are now refunding these charges and contacting affected customers to apologise for the error.”
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EE customers aversely affected by EE’s technical woes are being sent text messages to let them know how much they’re owed, with refunds said to range between roughly £2 and £80 per customer. EE isn’t offering cash payouts, but instead the wrongly-taken cash will be credited to customers accounts.
EE is the UK’s largest network provider, laying claim to a whopping 27 million customers. Last year the company launched a bid to take control of your living room with a new set-top box, while in December telecoms behemoth BT confirmed its intention to buy EE for a staggering £12.5 billion — providing industry watchdogs give the deal the green light.
Meanwhile, in another potential shake-up for the UK mobile industry, the company that owns Three is said to be considering buying O2 from parent company Telefonica, another deal that one expert told CNET, “would create a new market leader in the UK with more mobile subscribers than EE.”
