Tag Archives: customer-experience

HTC’s Vive Pro makes your virtual world a whole lot clearer

HTC is sharpening its view of virtual reality.  The Taiwanese company, best known for making slick-looking phones, on Monday at a CES press conference unveiled an upgraded Vive Pro, which like the original Vive system requires a high-end PC and a cable attachment connecting the two, but has enhanced resolution, integrated headphones and a number …

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NBN pauses HFC rollout, warns of delays of up to 9 months

If you’re one of the roughly 2.5 million Australians still yet to connect to the NBN via HFC, then we have bad news: Your service is going to be delayed another six to nine months. NBN has confirmed it is “pausing” further orders of NBN service over HFC technology, effective immediately. The company plans to get through the current backlog …

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Sprint shakes up management team following T

Sprint this week revealed a management reshuffle in the wake of its failed merger deal with T-Mobile. Overall, three Sprint executives are leaving the company and seven will no longer report directly to CEO Marcelo Claure, the Kansas City Star reported Monday. The two companies were rumored to merge for years. But, earlier this month, Sprint and T-Mobile announced they called off …

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Google’s Pixel 2 XL warranty may not cover our biggest concern

There’s a paradox to the way Google is addressing potential issues with its new Pixel 2 XL, which may leave some buyers of the flagship phone less than satisfied with the company. On the one hand, Google wants you to know reported screen issues for the phone, released October 19, aren’t a big deal. Even so, it’s decided to extend the phone’s …

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London’s National Theatre introduces smart glasses for deaf customers

Trying to get tickets for a sell-out production at London’s National Theatre is difficult enough at the best of times, but if you’re hard of hearing, it’s trickier still. Not only must you book tickets for one of a small handful of “captioned” shows, but you must also try to secure the seats in the part of the auditorium that …

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HP dresses up its VR backpacks for business

HP is launching what it calls the world’s first professional virtual reality wearable, in the form of a convenient portable backpack. With the new HP Z VR Backpack, you can avoid the usual VR hassle of cords and wires — since you’re actually wearing the computer. It’s complete with battery, ports and the right PC parts for VR creation. The …

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Verizon keeps top spot as best

The return of unlimited data plans from the nation’s big four wireless carriers hasn’t hurt network performance, according to the latest report from RootMetrics. For the first half of 2017, the testing firm reported that all four major wireless carriers improved their median network speeds in at least 20 markets. AT&T saw improvement in 51 metro markets, and T-Mobile in …

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