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Amazon’s unusual launch event teaser: CEO Jeff Bezos’ favorite childhood book

A children’s book is certainly a unique way to welcome spectators to Amazon’s event. James Martin/CNET Beyond any hints contained within an invitation, companies don’t often send journalists clues about product launches ahead of the event. And certainly not in the form of a children’s book. Related stories Rumors of Amazon’s first smartphone Amazon’s next product launch a public spectacle …

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Amazon’s Mayday button average response time is under 10 seconds

The Amazon Mayday button. David Carnoy/CNET Amazon’s Mayday feature, which provides on-device tech support all day, every day on the Kindle Fire HDX, has become a popular option among owners. Three-quarters of Kindle Fire HDX tablet owners are using the Mayday button for IT support and other forms of customer service, Amazon announced on Friday. The average Amazon response time …

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