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J.D. Power: Verizon again tops in customer care survey

For thefourth consecutive time, J.D. Power and Associates has named Verizon Wireless as the leader in customer care among full-service wireless providers. The semiannual report is based on feedback from thousands of consumers, scoring carriers based on three contact channels: telephone; walk-in (retail store); and online. J.D. Power and Associates Verizon leads all full-service providers …

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