The customer, someone 9to5 Mac calls a “trusted tipster,” told the tech Web site that he reached out to Cook after a series of customer support calls to both AT&T and Apple failed to resolve his issue. The man in question had recently been transferred to Canada for work and decided to try and use …

A nationwide outage has left Virgin Mobile customers in the U.S. without text or data services. The company confirmed the disruption in a tweet this afternoon and said that engineers were working on the issue but did not give any indication what caused the outage or when it is expected to be resolved. We’re currently experiencing a national data & …

It’s the sizzling tech launch of the season, but it appears the new iPad is too hot to handle for some people, with complaints emerging of the device overheating. The hot potato on Apple’s support forums is that the iPad — in a fair number of instances — is prone to getting too hot in the lower-left corner, when held …

Verizon Wireless could be close to introducing its first shared data plans–that is, if a new screen grab passed to PhoneArena proves to be authentic. Expected to arrive at some point around the middle of the year, Verizon would presumably give customers the option to share a pool of data much in the way that families can share voice minutes …

Today is D-day for Samsung Galaxy S2 users who bought their devices SIM-free, because Samsung is finally firing out the official update from Gingerbread to Ice Cream Sandwich. If you paid your subs to a mobile operator to get your hands on the S2’s shiny slice of Droidy goodness, however, you’re going to have to wait a bit longer. Network …

Now playing: Watch this: Samsung Galaxy S3 leaks and S2 update 3:47 If you want news on phones, George Alagiah is going to be no help to you at all — you’re much better off tuning into Natasha Lomas on CNET UK’s Phone News for the latest mobile messages. Whether it’s free apps draining your Android phone’s battery, updates on …

Apple fans are supposedly disappointed that Apple didn’t change the design of the new iPad. I guess that’s why they bought more than 3 million of them the first weekend the device went on sale. We heard the same complaints when Apple introduced the iPhone 4S. People wanted and expected some kind of cool design change to make the device …

Another day and the Web spits out another HTC rumor to tease us with tantalizing new handsets. This time it’s the HTC One V, kid brother to the HTC One X and One S, which will run a single-core CPU unlike its quad-core and dual-core siblings. Still, if the predictions of gadget blog PocketNow are on the money, the HTC …

Numerical UK network Three has confirmed to CNET UK that its Ice Cream Sandwich update for the Samsung Galaxy S2 is now live. That means the update, which is being beamed out to SIM-free S2 devices in the UK as of yesterday, should now start arriving on S2s that were bought through Three. That’s right S2 owners, it’s finally happening. We …

Nokia’s Windows Phone is starting to make some headway in Europe. Specifically, in the U.K., Nokia’s Lumia line of Windows Phone smartphones has started to outsell Nokia’s Symbian devices over the past few months, according to Bloomberg, which cited a study from research firm Kantar Worldpanel. Of the U.K. mobile phone purchasers interviewed in the last three months, 2.5 percent …

Some big news just hit our desks, folks. Official invites for a special press event hosted by HTC and Sprint is set for April 4 in New York. Headliners are none other than Sprint CEO Dan Hesse and HTC’s president, Jason Mackenzie. No details yet about what the purpose of this shindig will be; we assume it’s a party since …

World of Warcraft creator Blizzard has said it’s “looking into” crafting an iPhone version of its time-destroying MMORPG. Senior World of Warcraft producer John Lagrave told Eurogamer the world is “evolving toward” gadgets like the iPhone. “It would be foolish for any game developer to not be looking at that,” he said. Confirmation that Blizzard has its eye on a …

Apple has flogged 3 million new iPads in the last three days, a figure the company reckons beats the previous two iterations of its glossy tablet. The new iPad went on sale in the UK and other countries on Friday 16 March, and it would seem gadget enthusiasts are extremely eager to throw down cash to acquire one. Sales are …

There are a few things I can say about the Samsung Galaxy S Blaze 4G. The Android Gingerbread phone might not be the most high end of all, but it offers a huge performance increase over the original Samasung Galaxy S phones, yet keeps the familiar design. That 4-inch Samsung Super AMOLED screen is always a crowd pleaser (at least …

All eyes will be on the Federal Communications Commission in the coming months as it deals with a series of spectrum-related issues that will help determine who is a player in the mobile broadband market and who isn’t. The FCC is under pressure to get as much new spectrum on the market as soon as possible. Wireless operators say they …