Editors’ note (February 21, 2014): This story was published in December 2013, but it remains …

Microsoft has made the rare move of removing a firmware update after a number of user complaints. (Credit: Sarah Tew/CNET) The Surface Pro 2 update had received a number of complaints from users mostly around the patch failing to install. Perhaps worse, those users who had managed to install the update now found their Pro 2 plagued with battery issues. …

Apple has agreed, under a court-enforceable order from the ACCC, to increase its consumer guarantee period from 12 months to two years. (iPhone Dead End image by magic_quote, CC BY 2.0) If your 13-month-old iPhone just broke, you now have recourse: the Australian Competition and Consumer Commission (ACCC) has ordered Apple to revise its warranty period in compliance with the …