Roger Cheng

Sprint customers are returning in droves. Really

Maybe hiring Verizon’s “Can you hear me now?” guy is paying off for Sprint. The company released preliminary financial results on Tuesday that showed continued growth in the key metric of post-paid subscribers, or higher credit customers who pay at the end of the month and tend to stick around longer. It added 347,000 net …

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What does everyone think of the Pixel? (The 3:59, Ep. 125)

The reviews for Google’s Pixel phones are in, and people are raving about it. CNET’s own Lynn La called it “pure Android at its best,” and praised the camera. The timing of the phone’s launch couldn’t be better, as it fills the vacuum at the high-end Android segment created by Samsung’s recall of the Note 7. We also talk about …

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Can Samsung buy your loyalty for $100? (The 3:59, Ep. 123)

Samsung is giving you 100 new reasons to trade in your Galaxy Note 7. The company is offering $100 in credit for anyone who trades their Note 7 in for a new Samsung phone. If you want to switch to another brand, you’ll get $25. Think of it as the start of Samsung’s mission to win back its customers. It’s …

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Samsung to Note 7 owners: Here’s an extra $100 for your phone

Now playing: Watch this: Note 7 fallout: Stick with Samsung, get $100 2:05 Enlarge Image There is, once again, an official recall out on the Galaxy Note 7. CNET Samsung really, really wants you to turn in your Galaxy Note 7. The Korean electronics titan said it will give $100 in credit at “carrier or retail outlets” to customers who …

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Can Amazon topple Apple, Spotify in music? (The 3:59, Ep. 122)

Amazon wants to take on Apple and Spotify, and the Echo speaker is its secret weapon. The online retailing giant on Wednesday launched Music Unlimited, a $10-a-month service that looks a lot like Spotify and Apple Music. The real standout feature is a $4-a-month option that only plays to your Amazon Echo speaker. It’s just another way Amazon wants to …

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Galaxy Note 7, RIP. Samsung, you’ve got to rebuild the trust

Now playing: Watch this: Death of Samsung’s Note 7 leaves unanswered questions 2:15 Samsung‘s Galaxy Note 7 debacle is nothing short of devastating. The company confirmed on Tuesday that it had permanently shut down production of the Galaxy Note 7, bringing to an end the saga of the troubled, fire-prone handset. On Monday night, it had issued a warning to …

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Verizon, Sprint join AT&T, T

Now playing: Watch this: Toxic Galaxy Note 7 can’t be trusted, production suspended 1:51 The Note 7 is no longer available from any US carrier. Samsung It’s increasingly difficult to buy even a “safe” Galaxy Note 7. Verizon and Sprint confirmed that they are no longer selling the replacement version of the Note 7, joining AT&T and T-Mobile, which both …

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Samsung needs to kill off the Note (The 3:59, Ep. 120)

Samsung may need to reboot the entire Galaxy Note line. With Samsung “temporarily adjusting” the production of the Note 7 in the wake of replacement units burning up, this particular family of phones may have lost all of its credibility. We discuss whether Samsung may be better off cutting its loss and starting fresh with a new brand. It’ll be …

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Replacement Galaxy Note 7 could face its own recall

The Galaxy Note 7 keeps turning up the heat on Samsung. The Korean electronics titan could face an unusual second recall of its Galaxy Note 7, according to Bloomberg, citing two former US safety officials. The Federal Aviation Administration and the Consumer Product Safety Commission (CPSC) are investigating whether a replacement Galaxy Note 7 was the smoking phone that led …

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All US carriers will let you swap replacement Note 7

Samsung Galaxy Note 7 owners, the carriers are giving you an out. Sprint said that any customers with a “safe” Galaxy Note 7 can trade it in for any other device at one of its stores. Verizon and AT&T later said that they too would let customers who felt uncomfortable with their replacement Note 7 exchange it for another phone. …

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