Marguerite Reardon

AT&T blames slow iPhone 4 uploads on Alcatel

AT&T is blaming the iPhone 4’s sluggish upload speeds in some areas of the country on 3G wireless gear from supplier Alcatel-Lucent. On Wednesday, AT&T issued a statement saying a software glitch in the Alcatel-Lucent equipment is limiting data upload speeds from smartphones and data sticks using the latest version of 3G technology known as …

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AT&T capping data uploads on the iPhone 4?

Are you an iPhone 4 customer running into data upload problems? CNET is seeing plenty such reports saying iPhone 4 usersin some regions of the country, including New York, Philadelphia, Washington, D.C., and as far west as Salt Lake City and Seattle, are experiencing dramatic drops in their data upload speeds. People in the MacRumors forum started writing posts about …

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Ask Maggie: On iPhone or Android; the Verizon iPhone; and buying refurbs

A lot has happened since Apple introduced the iconic iPhone in 2007. Smartphones have become all the rage. No longer are these mobile computers relegated to the corporate road warrior looking to keep up with work e-mail. Now it seems that everyone from high school kids to soccer moms has a smartphone. And if they don’t already have one, they’re …

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Poking holes in Apple’s iPhone 4 antenna explanation

Apple has said that users have to hold the iPhone 4 the right way to get the best reception. Now it also says it has a software fix for signal issues. Josh Lowensohn/CNET Apple now blames reception issuesthat many new iPhone 4 customers are experiencing on a software miscalculation rather than on hardware design. But will a software update really …

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Immigration and tech: The White House speaks out

WASHINGTON–In his first major speech on the issue, President Barack Obama on Thursday said the current immigration system in the U.S. needs to be changed, and he called on Republicans to join Democrats in supporting immigration reform legislation. “The system is broken,” he said in a speech given at American University in Washington, D.C. “And everybody knows it. Unfortunately, reform …

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Sprint Nextel makes strides to improve image

A damaged Sprint Nextel is righting its ship with a newfound focus on customers, but big moves like this take time. On Tuesday, Dan Hesse, the company’s CEO, will be on stage at Forrester Research’s Customer Experience Forum in New York City to discuss the company’s efforts to improve its brand image and customer satisfaction levels. In 2010, Sprint emerged …

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Sprint CEO: We’ve got spot shortages of HTC Evo

Sprint CEO Dan Hesse said the company is facing some shortages of its new 3G/4G smartphone, the HTC Evo. Sprint HTC Evo 4G At a conference in New York City on Tuesday, Hesse said the device is more popular than Sprint or HTC, the manufacturer, had foreseen. When asked whether the shortfall was due to a lack of components, he …

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Bloomberg: Verizon iPhone coming in January?

Verizon Wireless customers who have been holding out for an iPhone on their carrier’s network may finally get their wish early next year, according to Bloomberg News. The wire service reported on Tuesday that Verizon Wireless will start selling Apple’s iPhone in January. Bloomberg cited unnamed sources familiar with the plans. The deal, if true, would end AT&T’s exclusive contract …

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Cisco introduces Cius Android tablet PC

Cisco’s new Android-based tablet, the Cius. Cisco Cisco Systems has hopped on the tablet PC bandwagon with a device of its own that uses Google Android software and is targeted at business customers. The company announced plans for the new tablet, called the Cisco Cius, during its annual customer conference in Las Vegas on Tuesday. The device, which will only …

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iPhone 4 goes on sale at AT&T stores

NEW YORK CITY–Lines formed early at AT&T stores here as the iPhone 4 went on sale, and stores quickly sold out of stock. Customers started lining up as early as 5 a.m. EDT in front of the AT&T store on 95th Street and Broadway on the Upper West Side of Manhattan. By 7:20 a.m. the store was out of the …

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