Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network’s problems, we have discovered, stem from a peculiar recruitment policy — namely offering employment to people who clearly hold it in the highest contempt. Last week, our O2 data service did yet another disappearing act — this time for …

Are Apple’s claims about the iPhone 4‘s ‘Retina display’ — that it has a higher resolution than the human eye can see — nothing more than marketing hype, or truly the next level in display technology? As ZDNet UK’s Rupert Goodwins eloquently points out, the display in this phone is an LG LCD panel with in-plane switching (IPS) — no …

Although the glamorous place to buy an iPhone 4 was at the flagship Apple Store on Regent Street — as the intrepid Luke Westaway found out — there was plenty of interest in the ‘burbs too. Out in sunny Kingston upon Thames, there was a large number of punters queuing all over the place. The advantage of buying a phone …

Google has finally lifted the requirement to be invited to use its Voice service, making it available to all US citizens. That’s good news for our transatlantic cousins, but not so good for us international types who yearn for access to such an awesome service. If you haven’t been formally introduced to Google Voice, let us do the honours. Essentially, …

In a change to its privacy policy, Apple has given itself and third-party companies the right to collect what it calls “anonymous location data”. Anyone using iTunes has to sign up to these terms, but the change most obviously affects iPhone and iPad users, whose devices are constantly aware of their place in the world. The policy says, “Apple and …

We aren’t expecting a symphony of sympathetic violins here, but there are times when reviewing consumer electronics is hard. Take, for example, a really great product like the Panasonic DMR-BW880. It’s a Blu-ray recorder, with twin Freeview HD tuners and a 500GB hard drive for recording up 130 hours of HD TV. It’s the perfect PVR, surely? Well, yes, apart …

You’ve got a 3D TV and compatible Blu-ray player and now you’re looking to get a surround sound system to add 3D sound to your 3D vision. Onkyo can help with that quest, because the SR608 is HDMI 1.4 capable, and that means it can pass 3D video to your TV without removing the signalling that tells your TV that …

Forget high definition and 3D TV — the next step in broadcasting could be HDR, according to Professor Alan Chalmers of the University of Warwick. An expert in sensory perception, he is studying high dynamic range video, a technique that until recently was only used for still photos. High dynamic range (HDR) photos have been increasing in popularity since digital SLRs …

Update: Our full Samsung BD-C6900 review is now live on the site. Our original article appears below Forget that the Samsung BD-C6900 Blu-ray player does 3D — it’s hardly the most important thing about it. Especially not when you consider the speed it loads discs, its Internet functionality and its dashing size and style. If 3D is your thing though, …

Last year, we published an article concerning complaints about the picture quality of BBC HD, following a significant reduction in the bit rate. Some viewers have since been invited to the BBC to take part in testing, in an attempt to establish whether these image-quality concerns are legitimate or not. The BBC has now published their feedback in a series of blog posts. …